Mantra PortSea
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 10:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
More about Mantra PortSea
Mantra PortSea
Situated in Port Douglas just 100 metres from the beach, Mantra PortSea offers modern, air-conditioned accommodations. It features a hot tub and a lagoon-style plunge pool with a swim-up bar and waterslides.
Ratings and reviews
Cleanliness4.0
Location4.0
Service4.0
Rooms3.5
Value4.0
Sleep quality4.0
Traveller reviews
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Mentioned by travellers
Couple
Comment: 18 Dec 2024
Stayed in: Nov 2024
A relaxing stay
Relaxing stay! Lovely hotel and brilliant facilities. We loved the stay and staff were really friendly. Excellent breakfast everyday and lots of room NY the pool. Location was ideal for short 15min walk into main town. Would thoroughly recommend the hotel and staff.
Hotel response
Comment: 19 December
Dear Sighseer32437731824,
Thank you for sharing your feedback about your recent stay with us and we really appreciate you choosing Port Douglas as your destination of choice for your holiday.
We are delighted to read your comments and are so pleased that you had such a great stay experience at Mantra Portsea.
We look forward to the opportunity to welcome you again sometime in the future.
Best Wishes,
Paul Cahill
General Manager
Thank you for sharing your feedback about your recent stay with us and we really appreciate you choosing Port Douglas as your destination of choice for your holiday.
We are delighted to read your comments and are so pleased that you had such a great stay experience at Mantra Portsea.
We look forward to the opportunity to welcome you again sometime in the future.
Best Wishes,
Paul Cahill
General Manager
Couple
Comment: 18 Nov 2024
Stayed in: Nov 2024
Mantra PortSea was a letdown
We checked into our room for a birthday weekend and it was a severe letdown. The room hadn’t been maintained well, stains on couch and bed and damage to the walls, doors and bed frame. Room hadn’t even been cleaned properly, there a pad wrapper from the person before us. Food crumbs and sand on the couch when we arrived. Clothes horse was rusty. We requested a room change and that came at an extra cost.
The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays.
We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back
The bar fridge was filled with ice and leaking out onto the tiles. Room claimed kitchenette but there wasn’t even any cutlery or crockery for us to have breakfast. Bar closed on Sundays.
We had a free breakfast voucher sent from All Accor to use at any of their locations. Staff said we could use the voucher but we were charged for breakfast upon checkout. Staff said they couldn’t deduct the voucher off our bill. Extremely disappointing considering the price we paid. No point being an All Accor member if one “free” nights accomodation in a rundown hotel is all you get. Won’t be going back
Hotel response
Comment: 18 November
Dear Laura,
Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.
Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members.
I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm.
With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly.
Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.
Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us.
We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved.
Kind Regards,
Paul Cahill
General Manager
Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.
Please accept my sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests in particularly our loyalty members.
I have also shared your comments with our Housekeeping Manager to further understand where the lapses occurred that you mentioned. Rest assured this is not the norm.
With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season when the property is tracking at such low occupancy. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly.
Laura, your feedback is greatly appreciated as it is only through such feedback that we can address any concerns or feedback that may have otherwise been overlooked.
Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us.
We look forward to welcoming you back in the future where I have no doubt your next experience will be greatly improved.
Kind Regards,
Paul Cahill
General Manager
Couple
AU
Comment: 15 Mar 2025
You get what you pay for - almost
Room was fine. Clean and basically appointed. you can tell the age but nothing terrible. The only observation of “dissatisfaction” was the clothes rail provided which was unusable due to the complete covering of rust. Couldn’t fit a sock on it without getting a rust stain.
Arrival was a welcoming experience by the lovely staff member checking us in., a true professional hospitality welcome. She had a hard task of letting us know that there were going to be pool repair works during our stay.
Wait, what? seriously?
Yes, and unfortunately there will be a lot of noise, drilling etc.
Now had theis information been declared up front at the time of booking, would we have still booked. Not a chance in Hell. How can businesses like this be so deceptive? The drilling was bad but did not ruin our stay. Enough said.
So, no housekeeping. We sort of knew this but to not have any room attention for a five night stay is a bit rich. Call it “eco” hospitality all you like, but at some point it is lacking a very basic service.
There is no restaurant. Yes we knew this but honestly this means you need to plan for all your meals aside from breakfast, away from the hotel. Be warned is all I am saying.
So to the only other point of contention for us. Coffee for breakfast. A basic essential in today’s world and no, INSTANT is not acceptable, coffee snob or not. The breakfast room coffee machine was broken down. There is a perfectly good machine at reception. So I explained to the receptionist that the breakfast room machine was broken and asked if we could have a couple of coffees from the reception machine. “Yes but you need to pay for it”. I calmly asked her if she had understood that I could only get get a cup of coffee with the broken down machine not providing an option, if I now paid for (at $6 for a small) one from reception. “yes, but I can discount it for you”.
All I can say is that this person has zero understanding of a very basic hospitality skill. Customer service. As it turned out the next day there was some one else on and before ai had even explained what happened the day before, they said, “no problem I’ll just make you one here”. That staff member DOES understand hospitality 101. Interestingly this person also explained the person on the day before was in fact the Front Office Manager. Holy Moses, so this is the sort of person training the next generation of hospitality workers for Accor?
Beyond all this, a good enough stay in an average facility but lacking in staff and attention. Low season probably having a lot to say in this.
Arrival was a welcoming experience by the lovely staff member checking us in., a true professional hospitality welcome. She had a hard task of letting us know that there were going to be pool repair works during our stay.
Wait, what? seriously?
Yes, and unfortunately there will be a lot of noise, drilling etc.
Now had theis information been declared up front at the time of booking, would we have still booked. Not a chance in Hell. How can businesses like this be so deceptive? The drilling was bad but did not ruin our stay. Enough said.
So, no housekeeping. We sort of knew this but to not have any room attention for a five night stay is a bit rich. Call it “eco” hospitality all you like, but at some point it is lacking a very basic service.
There is no restaurant. Yes we knew this but honestly this means you need to plan for all your meals aside from breakfast, away from the hotel. Be warned is all I am saying.
So to the only other point of contention for us. Coffee for breakfast. A basic essential in today’s world and no, INSTANT is not acceptable, coffee snob or not. The breakfast room coffee machine was broken down. There is a perfectly good machine at reception. So I explained to the receptionist that the breakfast room machine was broken and asked if we could have a couple of coffees from the reception machine. “Yes but you need to pay for it”. I calmly asked her if she had understood that I could only get get a cup of coffee with the broken down machine not providing an option, if I now paid for (at $6 for a small) one from reception. “yes, but I can discount it for you”.
All I can say is that this person has zero understanding of a very basic hospitality skill. Customer service. As it turned out the next day there was some one else on and before ai had even explained what happened the day before, they said, “no problem I’ll just make you one here”. That staff member DOES understand hospitality 101. Interestingly this person also explained the person on the day before was in fact the Front Office Manager. Holy Moses, so this is the sort of person training the next generation of hospitality workers for Accor?
Beyond all this, a good enough stay in an average facility but lacking in staff and attention. Low season probably having a lot to say in this.
Couple
Comment: 16 Jan 2025
Stayed in: Jan 2025
Fantastic staff and beautiful atmosphere.
We had a little issue with our room when we first got there. The ladybon the desk was very helpful and tried her best to sort it out. By the next day it was all sorted and the staff were very caring. They always greated us with a smile. The front desk staff are a credit to this establishment
Hotel response
Comment: 19 January
Dear danielacD260QS,
Thank you so much for your feedback and kind words. We greatly appreciate it so thank you.
We are so pleased you had a great stay experience with us. We are committed to ensuring we set things right when any issues may arise.
We look forward to welcoming you again in the near future.
Best Wishes,
Paul Cahill
General Manager
Thank you so much for your feedback and kind words. We greatly appreciate it so thank you.
We are so pleased you had a great stay experience with us. We are committed to ensuring we set things right when any issues may arise.
We look forward to welcoming you again in the near future.
Best Wishes,
Paul Cahill
General Manager
Couple
Comment: 11 Jan 2025
Stayed in: Jan 2025
Not what we hoped for
Sadly this resort missed the mark for us.
Starting with the room - it was on ground floor opposite the pool. Anyone at the pool could see straight in so we either had to always have the blinds down or risk being stared at by randoms. No privacy at all.
The room itself was basic and our double bed was just two singles pushed together with a big ridge down the middle. The room had bugs and mosquitos in it and did not have sufficient blinds to block out the light. Every morning we woke up before 6am to bright sunshine and light coming into the room.
The Housekeeping - rooms aren't made up each day...or any day at all which I had already expected, however we were told during our 5 night stay we could get new towels once. We therefore planned it for our 3rd day. When we gave in our card we were then told there is a shortage and we may not get towels after all. We had already put our towels on the floor by then as we had no warning of this shortage so we had to go a day without towels. We were told that if we couldn't be provided with fresh towels we could always wash them ourselves in the laundry.....ordinarily I am happy to do washing but not on a holiday where we are meant to be staying at a nice resort.
We had to ask 4 times for new towels and finally were given some a day later. Other reviews have mentioned this and the General Manager has cited logistical issues with the laundry and linen companies, but this has been the case for over 6 months it appears... you'd think they would have sorted it out by now.
Facilities -
Tennis was offered for a fee but stopped every day at 6pm even though it didn't get dark until around 8pm and between 6-8pm would have been optimal times to play when the heat of the day wore off a bit.
Similarly the pool bar was open 4 out of 7 days and closed at 5pm on the days it was open. After it did close, you could still enjoy the pool, but the edge of the pool, the lounges and tables would have empty cans and dirty glasses everywhere left by bar staff before they departed.
The whole place felt like an average airbnb (no housekeeping offered) but without the amenities a normal airbnb offers (like cooking appliances) and not a resort. The awkward in-between nature of the accomodation left us feeling let down given our expectation of a "4 star" resort.
Considering we chose to stay at a resort, a complimentary shuttle into town would have been good but instead we either had to pay $10pp every trip into town (took around 3-5mins driving) and back or walk 15 minutes in the heat.
The only good thing was the staff who were all lovely. I felt bad for a few of them as alot of the issues were not their fault and they did their best to make up for shortcomings, however the hotel really should be delivering better facilities for a 4 star resort experience.
Starting with the room - it was on ground floor opposite the pool. Anyone at the pool could see straight in so we either had to always have the blinds down or risk being stared at by randoms. No privacy at all.
The room itself was basic and our double bed was just two singles pushed together with a big ridge down the middle. The room had bugs and mosquitos in it and did not have sufficient blinds to block out the light. Every morning we woke up before 6am to bright sunshine and light coming into the room.
The Housekeeping - rooms aren't made up each day...or any day at all which I had already expected, however we were told during our 5 night stay we could get new towels once. We therefore planned it for our 3rd day. When we gave in our card we were then told there is a shortage and we may not get towels after all. We had already put our towels on the floor by then as we had no warning of this shortage so we had to go a day without towels. We were told that if we couldn't be provided with fresh towels we could always wash them ourselves in the laundry.....ordinarily I am happy to do washing but not on a holiday where we are meant to be staying at a nice resort.
We had to ask 4 times for new towels and finally were given some a day later. Other reviews have mentioned this and the General Manager has cited logistical issues with the laundry and linen companies, but this has been the case for over 6 months it appears... you'd think they would have sorted it out by now.
Facilities -
Tennis was offered for a fee but stopped every day at 6pm even though it didn't get dark until around 8pm and between 6-8pm would have been optimal times to play when the heat of the day wore off a bit.
Similarly the pool bar was open 4 out of 7 days and closed at 5pm on the days it was open. After it did close, you could still enjoy the pool, but the edge of the pool, the lounges and tables would have empty cans and dirty glasses everywhere left by bar staff before they departed.
The whole place felt like an average airbnb (no housekeeping offered) but without the amenities a normal airbnb offers (like cooking appliances) and not a resort. The awkward in-between nature of the accomodation left us feeling let down given our expectation of a "4 star" resort.
Considering we chose to stay at a resort, a complimentary shuttle into town would have been good but instead we either had to pay $10pp every trip into town (took around 3-5mins driving) and back or walk 15 minutes in the heat.
The only good thing was the staff who were all lovely. I felt bad for a few of them as alot of the issues were not their fault and they did their best to make up for shortcomings, however the hotel really should be delivering better facilities for a 4 star resort experience.
Hotel response
Comment: 13 January
Dear susieb974,
Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.
Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself.
Regarding your comments about the unit you occupied, as we live in a tropical and wet tropics environment, bugs penetrating the rooms is unfortunate occurrence from time to time and something that we do our best to mitigate however unavoidable. Many are attracted to the corridor lighting which is necessary for safety reasons. Rest assured we have regular pest contractor inspections at the property and the associated treatments. As for the blinds we acknowledge that some light bleed may possibly penetrate the room and for that we sincerely sorry if this affected your stay experience.
Regarding your comments around Housekeeping, we do try to be as open and transparent regarding the servicing of rooms. We acknowledge that when you asked for replacement towels, you should have received as requested and for that I sincerely apologise. Whilst not an excuse, the linen company that supplies our region, being Cairns, Palm Cove and Port Douglas has consistently failed to deliver a regular supply of linen to our properties in Far North Queensland. This has been a constant battle for all our properties and the reason being is that they are the only supplier in region and hold the monopoly. We hope that a new supplier may come into our region one day soon but for the time being we have no choice but to endure the limited supply we receive. Sadly, it is not as simple as just switching to another supplier like in a big city. We totally get the frustration and annoyance from our some of our valued guests in not being able to receive linen when requested occasionally, and we sincerely apologise for the inconvenience caused.
With our Tennis Court the hours of operation are from 10am until 6pm. As the court does not offer artificial lighting unfortunately it is not
possible to extend beyond 6pm. This is for safety reasons.
With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. I have also addressed your comments with our housekeeping team to ensure that our Public Area’s are looking as good as possible.
Referencing us to an AirBNB is somewhat inaccurate however totally appreciate that this is your viewpoint. Port Douglas has a range of shuttle bus operators that will quickly and easily take you into town. Most resorts generally do not offer any form of free shuttle bus transport for guests due to the prohibitive costs involved of operating a vehicle privately. Our location is a short 10-minute walk into the start of Macrossan Street. As we are in the wet season, we are in the hottest part of the year so the heat is something that any visitor to the region will no doubt experience.
We do appreciate your kind words regarding our team members, and they do a great job day in day out, so we appreciate you recognising the hard work they do for our valued guests.
We are sincerely sorry however that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us.
Should you decide to change your mind and return one day we look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last.
Kind Regards,
Paul Cahill
General Manager
Thank you for sharing your feedback about your recent stay at Mantra Portsea Port Douglas.
Please accept our sincere and heartfelt apologies for the obvious inconvenience caused during your stay. Clearly, we have fallen short to meet your stay experience and certainly is not our usual high standard we aim to deliver to our valued guests like yourself.
Regarding your comments about the unit you occupied, as we live in a tropical and wet tropics environment, bugs penetrating the rooms is unfortunate occurrence from time to time and something that we do our best to mitigate however unavoidable. Many are attracted to the corridor lighting which is necessary for safety reasons. Rest assured we have regular pest contractor inspections at the property and the associated treatments. As for the blinds we acknowledge that some light bleed may possibly penetrate the room and for that we sincerely sorry if this affected your stay experience.
Regarding your comments around Housekeeping, we do try to be as open and transparent regarding the servicing of rooms. We acknowledge that when you asked for replacement towels, you should have received as requested and for that I sincerely apologise. Whilst not an excuse, the linen company that supplies our region, being Cairns, Palm Cove and Port Douglas has consistently failed to deliver a regular supply of linen to our properties in Far North Queensland. This has been a constant battle for all our properties and the reason being is that they are the only supplier in region and hold the monopoly. We hope that a new supplier may come into our region one day soon but for the time being we have no choice but to endure the limited supply we receive. Sadly, it is not as simple as just switching to another supplier like in a big city. We totally get the frustration and annoyance from our some of our valued guests in not being able to receive linen when requested occasionally, and we sincerely apologise for the inconvenience caused.
With our Tennis Court the hours of operation are from 10am until 6pm. As the court does not offer artificial lighting unfortunately it is not
possible to extend beyond 6pm. This is for safety reasons.
With the Lagoon Pool Bar, as we have now entered the Low Season in Port Douglas we are operating on reduced times, and this information is displayed on our website. Unfortunately, it is not financially viable for us to operate normally during the Low Season. As an alternative though, guests have access to beverages through the Reception Lobby Shop so our valued guests can still enjoy a cold beverage when relaxing at the pool. Guests that wish to redeem their welcome drink can do so through Reception directly. I have also addressed your comments with our housekeeping team to ensure that our Public Area’s are looking as good as possible.
Referencing us to an AirBNB is somewhat inaccurate however totally appreciate that this is your viewpoint. Port Douglas has a range of shuttle bus operators that will quickly and easily take you into town. Most resorts generally do not offer any form of free shuttle bus transport for guests due to the prohibitive costs involved of operating a vehicle privately. Our location is a short 10-minute walk into the start of Macrossan Street. As we are in the wet season, we are in the hottest part of the year so the heat is something that any visitor to the region will no doubt experience.
We do appreciate your kind words regarding our team members, and they do a great job day in day out, so we appreciate you recognising the hard work they do for our valued guests.
We are sincerely sorry however that your visit was not as it should have been. Should you allow us an opportunity to make amends in the future, rest assured we will do all we can to look after you and restore your faith in us.
Should you decide to change your mind and return one day we look forward to welcoming you back where I have no doubt your next experience will be greatly improved from the last.
Kind Regards,
Paul Cahill
General Manager
Very good location
76 Davidson Street, Port Douglas, 4877, Australia|0.65 km from Port Douglas
10 things to dowithin 0.96 km
0.94 km
0.82 km
0.99 km
Transportationwithin 0.89 km
0.89 km
Airportwithin 0.65 km
0.65 km
Check in and check out
Check in from:
14:00
Check out before:
10:00
Good to know
Children are welcome at this hotel.
1 year old and under
Children can use extra beds for an additional charge of AUD 10.0.
Children can use extra beds for an additional charge of AUD 40.0.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
Continental breakfast.
Breakfast menu
Buffet, Boxed/packaged food.
Please note that accommodation is serviced once a week for long stay customer.
The hotel accepts the following payment methods:
Transfer from/to airport available. Cost: 65.00 AUD one way.
Mantra PortSea: FAQs
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