Hotel Zé Maria, Pouso Alegre Hotels

Name: Hotel Zé Maria
Address: Avenida Vereador Antonio da Costa Rios, 65, Pouso Alegre, Minas Gerais, 37550-000, Brazil

£128

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All taxes and fees included

Double room

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Fast facts

Check in from	14:00
Check out by	12:00
Breakfast	Breakfast available.
Pets	Pets are not allowed.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Parking

Air conditioning

Front desk 24 hour

Non-smoking

Laundry

More about Hotel Zé Maria

Hotel Zé Maria

Hotel Zé Maria is located in Pouso Alegre. Free WiFi access is available. Pouso Alegre Airport is 10 minutes’ drive from the hotel. City Views, a work desk and a flat-screen TV are offered in each room at Hotel Zé Maria Pouso Alegre.

Ratings and reviews

Cleanliness

4.0

Location

3.5

Service

4.0

Rooms

3.5

Value

4.0

Sleep quality

3.5

Traveller reviews

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Mentioned by travellers

Couple

AR

Comment: 23 Sep 2014

Stayed in: Sep 2014

Nice Hotel - Perfect Price!

We stayed one night at this hotel. The room was clean and comfortable with good Wifi. We traveled by car so a garage was a must for us, and that was perfect too. The breakfast was pretty complete, we really liked it. Finally the guy at the reception desk was kind and helpful. He even spoke English, so that came in handy to us since we don't speak Portuguese very well.

Family traveller

Comment: 23 Apr 2024

Stayed in: Apr 2024

Terrible attendance

On April 19th, I arrived at the hotel around 8:00 pm and was attended to by the receptionist Jessica. The final destination was Aparecida do Norte, but as we were traveling with a 1-year-old baby, we chose to split the route and chose to stop in Pouso Alegre, at the aforementioned hotel. I disembarked my wife, mother-in-law and my baby, parked the car and went to check-in. Upon arriving at reception, I asked Jessica about the hotel's availability to allow us access to the kitchen, due to the fact that my son is allergic to eggs and milk, we took his food and would need a plate and heat his dinner in the microwave. At that moment, I already noticed the employee's unwillingness to help us, informing us that the kitchen was closed, with no access and that the microwave at reception could be used. But the feedback all the time is rude. I went up to the room to inform my wife with a disposable Styrofoam plate, which according to the employee could be placed in the microwave. I returned to the reception with dinner to warm up, and at that moment, with all the politeness in the world, I asked her about the possibility of providing me with two more pillows, since they didn't put a crib in the room and my son would sleep with me in the double bed, it would be just to place in the corner of the wall. Again, very grudgingly she said they would leave it in our room. Until then, I had only noticed the ill will, but I hadn't said anything to her, nor had she to me. At checkout the next day, when I was attended to by Daniel and Edilene, in a completely different way, I requested that the room be closed and while I waited, I looked at some documents that were on the counter, unpretentiously. It turns out that when I checked, it was information left by the attendant from the previous day for someone who would take over the care the following day, and the attendant Jessica from the previous day left the following message regarding my family:
“214: there are two new pillows over there. Complicated family”
Upon verifying that it was an internal communication, but in a totally hostile, unprepared and disrespectful manner, I registered the document as shown in the attached photo.
This woman, at the very least, should not have a child, as she is so insensitive to the logistical difficulties that a child already brings naturally, even more so because it is a specific demand, in the case of allergies.
I reiterate, all the requests I made were with the greatest politeness in the world, and nothing out of reality, considering what a hotel should offer guests, as it concerns services.
The employee was disrespectful, unprepared and not available at all. You shouldn't be working with people and services to provide service as bad as ours.
If she didn't have the willingness to collaborate with our difficulty, which is relatively simple, I imagine when a demand arrives that requires much more humanity and empathy in service.
I would like to emphasize that the attendants Daniel and Edilene were impeccable the next day. But I suggest that the hotel review this employee, or at least train her for the service that needs to be performed.

Family traveller

BR

Comment: 15 Jan 2019

Stayed in: Jan 2019

Very clean and efficient

Well, it is just a small business like hotel. Positive aspect: it is clean. It is hard to find anything else to brag about; on the other hand, there is not too much to complain about. All and all, it is adequate for a short stay if you find yourself in the vicinity and need a clean bed and a spotless bathroom.

Solo traveller

Comment: 18 May 2015

Stayed in: May 2015

Just to spend the night

From the first perspective when you enter the hotel it seems nice. Somehow I didn’t like the room. It was kind of worn out. The shower is not great and it was difficult to take a shower. In the morning I couldn’t get hot water out of the shower. If you just want to sleep it is ok. Breakfast is pretty good!

Comment: 21 Nov 2024

Stayed in: Nov 2024

Quarto muito barulho. Limpeza péssima. As fotos sao Enganação

Location

3.5

Avenida Vereador Antonio da Costa Rios, 65, Pouso Alegre, 37550-000, Brazil|0.09 km from Sara Nossa Terra de Pouso Alegre

10 things to dowithin 1.45 km

0.09 km

0.53 km

0.71 km

Airportwithin 5.96 km

5.96 km

Check in and check out

Check in from:

14:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

3 years old and under

Children can use extra beds for free.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel Zé Maria in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. We inform you that in this property in the carnival period from 02/17/2023 to 02/21/2023, we will be experiencing an increase in noise in the property due to the high number of revelers, this being a festive audience (Carnival).

Accepted payment methods

The hotel accepts the following payment methods: