Please inform Dash Living on Queen's in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. A damage deposit of HKD 500 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. An incidental deposit of HKD 500 per day per room is required at check-in Non-refundable bookings will be charged to guests' credit card on the day of booking. Guests with any kind of reservation must provide the same credit card upon check-in that was used during booking. For those who are using the third party credit card, a signed credit card authorisation form, together with a copy of the passport and front/back copy of the credit card are required. The third party authorisation has to be done within 24 hours after the booking made. All the bookings with 6 rooms or above (group bookings), different prepayment and cancellation policies will be applied. Interconnecting room connecting Small Twin Room and Large Room is available on request. In compliance with the Product Eco-responsibility (Amendment) Bill 2023 for regulating disposable plastic tableware and other plastic products, hotels in Hong Kong will no longer provide complimentary disposable plastic toiletries and bottled water in guest rooms starting from 22 April, 2024. We encourage guests to bring their own toiletries to jointly foster a ‘plastic-free’ culture. However, if you have forgotten to bring some essential items, they may still be available for purchase at the Front Desk. Bamboo dental kit at HK$5 per set Non-woven fabric slippers at $5 per pair Canned water(310ml) at HK$5 per can Thank you for your understanding and support as we contribute to a greener and more sustainable future. If you have any inquiries, please do not hesitate to contact our Community Team.