the Star Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
More about the Star Hotel
the Star Hotel
Located in Duanzhou Qu neighborhood, the Star Hotel is connected to a shopping center. The area's natural beauty can be seen at Wanyou Forest Park and Xinghu Marsh Park, while Zhaoqing Museum and Zhaoqing Yuejiang Floor are cultural highlights. Central hotel with free parking connected to a shopping center in ZhaoqingA conference center, a business center, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-in. Housekeeping is available on request. The Star Hotel offers 342 accommodations with safes and slippers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones; local, long-distance, and international calls are all complimentary (restrictions may apply). A nightly turndown service is provided and housekeeping is offered on request.
Ratings and reviews
Traveller reviews
Comment: 2 Feb 2025
Hotel response
Comment: 7 February
Comment: 15 Apr 2025
Comment: 13 Apr 2025
Comment: 8 Apr 2025
Downside, expect your lake view room only has partial lake view. Breakfast was good, but the same food every day. There’s no self laundry service and none nearby either.
Stayed 4 nights, still enjoyed it!
Hotel response
Comment: 12 April
Comment: 6 Apr 2025
Address:Star Lake Mall, No.10 Duanzhou 4th Road, Duanzhou District, Zhaoqing City, Guangdong Province
Date: April 06,2025. (Comfirmation No:26257801 check in April 05,2025)
Dear Trip.com Management,
I hope this communication finds you well.
I am writing to formally express my dissatisfaction regarding my recent experience at the Zhaoqing Star Hotel in China, where I stayed with my family on April 5, 2023. We had reserved two rooms, and to our astonishment, we discovered that the bed linens had not been changed before our arrival. They remained stained and contaminated from prior usage.
Moreover, we observed repugnant bloodstains and other forms of dirt on the linens in both rooms, which not only caused significant distress but also provoked feelings of outrage among my family members. It is incomprehensible that a hotel, which boasts a five-star reputation on your esteemed Trip.com platform, would allow such a severe lapse in fundamental cleanliness standards. This incident not only marred our stay but also raised serious concerns regarding possible health risks, including skin infections.
I would like to stress that I have consistently held your services in high regard in the past, which is why this experience has been exceedingly disappointing. I respectfully urge your management team to address this matter with the utmost seriousness and to take immediate action to ensure that a satisfactory resolution is provided to my family and me.
Should you require any further information to facilitate your investigation, I would be more than willing to cooperate and provide additional details.
Thank you for your prompt attention to this important matter.
Yours sincerely,
Daniel Yim
Tel:16262746881 Email Address:datamailus@gmail.com
Date: April 06, 2025.
Hotel response
Comment: 12 April
入住期间我店并没接到您关于以上问题，退房时接到您的反馈后立即派质检团队复查，发现您离店时床品状态与入住时（下午）存在明显差异，为了保障后续您权益，我酒店愿意在监管部门见证下进行专业鉴定。
Excellent location
No. 10 Danzhou 4th Road, Zhaoqing, 526040, China|1.92 km from Qixingyan Scenic Area East Gate (Entrance)
10 things to dowithin 0.16 km
Transportationwithin 7.33 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
All ages
£21 (CNY200) per person per night
Please contact the hotel for details about adding a cot.
Children can stay in existing beds:
17 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast options
Western breakfast, Chinese breakfast
Breakfast price
£11 (≈CNY 98)/person
Breakfast times
07:00 - 10:00 from Monday to Sunday
