Please inform Mercure Bogota BH Retiro in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note that a hotel insurance service charge of COP 10,000 per person per night will be charged. All minors under 18 years of age must present a valid identification document with a photograph to prove their identity and that of their parents. 1. If children travel with their parents, they must present an identification document for the minor and their parents, ID card or passport. 2. If the children travel with only one parent, the accompanying father or mother must additionally present the civil birth registry showing the name of the parents or authorization to leave the country of the Father or Mother. 3. If children travel with third parties other than their parents, they must bring the authorization form for entry with minors given by the hotel, authenticated by a notary public or, failing that, permission to exit the country of origin by their parents. Guests must show a photo ID and credit card upon check-in. Special requests are subject to availability and may incur an additional charge. Please inform Mercure Bogotá BH el Retiro in advance of your expected arrival time. You can use the special requests box during your booking form or contact the property directly. License number: 15591