Hotel Holstenwall Hamburg Neustadt

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Fast facts

Check in from
15:00
Check out by
12:00
Breakfast
Breakfast available.
Pets
Pets are not allowed.
Children
Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Front desk 24 hour
Lift
Bar
First aid room

More about Hotel Holstenwall Hamburg Neustadt

Hotel Holstenwall Hamburg Neustadt

Experience an abundance of unparalleled facilities and features at Hotel Holstenwall Hamburg Neustadt. Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. Craving relaxation? Make the most of your stay at the Hotel Holstenwall Hamburg Neustadt with convenient amenities like room service and daily housekeeping at your disposal. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. At Hotel Holstenwall Hamburg Neustadt, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Certain rooms boast in-room amusement features such as television and cable TV, offering guests an enjoyable stay. Essential restroom facilities are equally significant, and at the hotel, some visitor bathrooms offer a hair dryer to enhance your experience. Begin your day with a scrumptious on-site breakfast available each morning at Hotel Holstenwall Hamburg Neustadt. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. At Hotel Holstenwall Hamburg Neustadt, guests can access vending machines that provide light snacks and beverages 24 hours a day.

Ratings and reviews

Cleanliness
4.0
Location
4.5
Service
3.5
Rooms
3.5
Value
4.0
Sleep quality
3.5

Traveller reviews

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Mentioned by travellers
Couple

Comment: 15 May 2024

Stayed in: May 2024

Cozy and well located

The hotel is very central. It is close to a metro station and a complex where there are great restaurants facing the river with tour boats. There is also an excellent park nearby. The apartments are comfortable, the breakfast is tasty and the staff are very polite. I highly recommend it.
Couple

Comment: 26 Jan 2025

After many nice stays - UNFORTUNATELY been animal disappointed !!!

I can't quite understand these many very bad reviews ?!
We visited this hotel 8 times between 2016 and 2023 and had nothing to complain about except a few small things.
UNFORTUNATELY, our positive picture has more than faltered after 2024, as the previous speaker did :
We booked the room at the beginning of 2024 and get 5 days before arrival in September informed that the hotel is temporarily closed due to "major construction" ?!!!
Have received 2-3 other suggestions after multiple requests, which would be offered to us for the same price. But these were much further away.
Since we arrive without a car, we naturally want to live close to the center
and have therefore declined and cancelled !
Thank God (so short notice) found a really nice hotel in Altona, which is close to the train station, so you were by S-Bahn in 6 minutes at the port - was really great.
THEN came the MOST NEGATIVE - when we passed the hotel at the Holstenwall, a young woman stood in front of the open door and smoked.
At my question she explained to me (with the mobile phone translator) that she is from Ukraine and they ALL live here in the hotel !!!!!
SURE - THEN YOU GET MONEY FROM THE CITY AND DON'T NEED ANY STAFF !!!!!
This hotel - even if it should open again - does not see us again !!!
Couple

Comment: 1 Apr 2024

Stayed in: Apr 2024

Dirty!

Dirty hotel room and bathroom.
Blood stains on duvet, broken furniture, no soap in the dispensers, bathroom filthy.
No kettle in the room.
Breakfast was disgusting and basic. 'Boiled' eggs, you cracked them open and the white of the egg was not cooked. 'Fresh' bread was frozen.
Certainly not worth the money.
Only pro is that it is near public transport.
Group traveller

Comment: 8 Sep 2024

Stayed in: Sep 2024

Closure shortly before arrival

It's incredible! I made a Booking Referral for this hotel a year ago and receive the information shortly before arrival that it is "closed for operational reasons until further notice"! If there were a short-term reason for this, I am sure an explanation would have been given, so I am assuming a longer-planned measure that could have been communicated earlier. Since I chose a hotel exactly in this location because of an event and other houses there are now fully booked or 100-200% more expensive, this is really a boldness!
Solo traveller

Comment: 14 May 2024

Stayed in: Apr 2024

Never again! You are not a guest here, just a nuisance

Rooms were small, worn out and dirty. The bathroom was a disaster with mold. The breakfast was poor, nothing fresh either from the plastic wrap or the can. The coffee was an insult, lukewarm filter coffee from the thermos flask. The breakfast room was uncomfortable and cold as the outside door was always open. The staff were disinterested and unfriendly. They said, "I hope it's over soon".
I've never experienced anything like it. The whole hotel was awful! If you read the previous reviews, it seems that this is normal and the hotel operator doesn't give a damn.

Excellent location

4.5

Holstenwall 19, Hamburg, 20355, Germany|2.12 km from Hamburg Hauptbahnof Station

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast price

Please contact hotel for price information.

Important information about the city

The hotel will charge city tax which is subject to the actual room rate.

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logo

Cash

Hotel Holstenwall Hamburg Neustadt: FAQs

We don’t have any information about restaurants at Hotel Holstenwall Hamburg Neustadt, please check with them when booking.
At Hotel Holstenwall Hamburg Neustadt you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at Hotel Holstenwall Hamburg Neustadt.
Hotel Holstenwall Hamburg Neustadt is 1.2 km away from Hamburg city centre.
Hotel Holstenwall Hamburg Neustadt is in Hamburg, Germany and is 1.2 km away from Hamburg city centre.