Hotel Rivera Palace

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Fast facts

Check in from
13:00
Check out by
11:00
Breakfast
Breakfast available.
Pets
Pets are not allowed.
Children
Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Airport shuttle
Spa
Front desk 24 hour

More about Hotel Rivera Palace

Hotel Rivera Palace

Set in Varanasi, 300 metres from Assi Ghat, Hotel Rivera Palace offers accommodation with a shared lounge, free private parking, a terrace and a restaurant. The property is around 2.1 km from Sri Sankata Mochan Hanuman Temple, 2.

Ratings and reviews

Cleanliness
4.0
Location
4.0
Service
4.0
Rooms
4.0
Value
3.5
Sleep quality
4.0

Traveller reviews

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Mentioned by travellers
Family traveller

Comment: 18 Jan 2025

Stayed in: Dec 2024

TERRIBLE EXPERIENCE AT THIS HOTEL

Only good part was the food
Rest a very terrible experience
No ventilation
No extra blankets
Very rude staff
Poor hygiene of the toilets
Continous noise
And they charge like an expensive hotel
The only staff that was corteous was the gate keeper
Solo traveller
IN

IN

Comment: 12 Oct 2024

Stayed in: Oct 2024

Unreliable and Unprofessional, Many better hotels available at prime locations and same price

Had booked this hotel on Agoda with full payment, within 5 min of booking I got a call from the property asking me to speak to agoda that they have been paid short. When I denied doing the same being a customer who had paid in full. They flatly told me that my booking was not confirmed until I sort this issue with Agoda.
I am a Solo traveller and have booked various countries through Agoda, never experienced this kind of unprofessionalism
However Agoda helped me book a premium 4 star heritage property at a prime location. That's when I realized that booking Rivera at that rate was a mistake and there are better options more luxurious and close
Overall I would say I found this hotel extremely unreliable and unprofessional
Family traveller

Comment: 2 Aug 2024

Stayed in: Aug 2024

REVOLTING RIVERA

This hotel is absolutely horrid for the price charged. The service was disgusting, and the manager was not even cooperative at all . Nobody cleaned our hotel room before letting us in and the stinky smell was not properly explained ‍. The only plus was that the breakfast was yummy .
Family traveller
IN

IN

Comment: 23 Jan 2024

Stayed in: Jan 2024

Bad Hotel

I stayed here for 4 nights in two rooms with family. We arrived late in the night and hotel is inside a lane not accessible to cars. They dragged our luggage on the dirty street, they didn't have a luggage trolley too.
Front Office staff are not very friendly and not flexible. Very rigid with rules etc. Restaurant staff are very nice, they are the only reason we decided to continue our stay for 4 nights in this hotel.
Rooms are ok, don't give a good feel but manageable. Room heaters are provided, which was good due to the cold winter waether. Hot water boiler is central and we need to inform them 15 minutes in advance to get hot water in the rooms.
The front office staff are too rigid. On the day of check out, I was down with stomach bug and requested late check-out till 3pm for at least one room as my flight was delayed by 4 hrs, but they didn't agree indicating the next guest is arriving in few minutes. We came out at after 12 noon and stayed in the lobby. But the guests for both our rooms arrived at 4pm when we were boarding our cab to the airport. They could have accommodated our late checkout request but they didn't intend to.
They seemed like not interested in retaining guests for further visits. As varanasi is busy and get several tourists. They don't seem to be keen on being guest friendly. This should be the last option if no other rooms are available.
Couple

Comment: 30 Sep 2023

Stayed in: Sep 2023

Mean greedy hotel, worst place in 5 weeks in India.

This is a mean greedy hotel. They overcharged everything. Example...31 pieces of laundry, 12 were undies and socks, Rs3750, That's $75 Aus. You can book a boat trip direct for Rs600, the hotel charged Rs1500. That's 60%to the hotel and 40%To the boat. They own their own taxi and overcharge for its use. The driver has no English. Do not stay here.

Very good location

4.0

B-2/109, A-I-R, near Singh Guest House, Shivala, Varanasi, 221010, India|0.30 km from Tulsi Ghat

10 things to dowithin 0.75 km

0.30 km
1.31 km
1.68 km

Transportationwithin 4.72 km

4.72 km

Airportwithin 22.75 km

22.75 km

Check in and check out

Check in from:

13:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

Cribs cannot be added. Children can use extra beds for an additional charge of INR 800.0.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast price

£3 (≈INR 250.0)/person

Breakfast menu

Buffet.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Please note that couples are required to produce a marriage certificate or any valid proof of marriage at the time of check-in.

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logo

Cash

Transfer

Transfer from and to airport available. Cost: 1,720.00 INR both ways.

Hotel Rivera Palace: FAQs

Yes, Hotel Rivera Palace does have a restaurant.
At Hotel Rivera Palace you can check in from 13:00, and you'll need to check out before 11:00.
Yes, there is parking available at Hotel Rivera Palace.
Hotel Rivera Palace is 3.2 km away from Varanasi city centre.
Hotel Rivera Palace is in Varanasi, India and is 3.2 km away from Varanasi city centre.