Queens Hotel & Spa Bournemouth
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 11:00 |
Breakfast | Breakfast not available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Spa
More about Queens Hotel & Spa Bournemouth
Queens Hotel & Spa Bournemouth
Just a few hundred metres from Bournemouth's sandy beaches, Queens Hotel & Spa has spacious, traditional rooms. We have SPA leisure facilities. Please join us at the Queen's restaurant or Kraken Bar for freshly cooked meals and a variety of drinks.
Ratings and reviews
Cleanliness4.3
Location4.5
Service4.1
Rooms3.8
Value3.7
Sleep quality4.1
Traveller reviews
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Mentioned by travellers
Couple
Comment: 6 Apr 2025
5 star treatment
The second time I’ve visited the spa here, same great service and experience. The therapists know their stuff. I had Amy, she was great. She listened to what I wanted/needed and applied accordingly. My massage was very relaxing and she really worked at getting all my knots out. I also had a very soothing facial where Elemis products were used. I left glowing! Highly reccomend
Business traveller
Comment: 9 Feb 2025
I am afraid we have a bad experience in your hotel.
First of all, the rooms are not soundproof, you can hear any conversation, TV, and even people walking from every single side, for the nearby rooms and above.
Literally we could hear the sound of cracking wood every time someone was walking upstairs.
Secondly, the room was not made during our stay. We could see your workers inside some rooms using their phones to speak with someone, texting, and it looks like they were using social media as they were like scrolling down. Sheets, towels all over the corridors during the day.
In addition, we could clearly see at the Spa mould at the walls of the pool, like sand on the floor of the jacuzzi and we have some concerns the pH of the water was not within the healthy parameters as the water has a yellow color.
You called yourselves a luxury coastal hotel, but you are really behind of it. I hope you really listen your customer's feedback to take some actions to improve.
First of all, the rooms are not soundproof, you can hear any conversation, TV, and even people walking from every single side, for the nearby rooms and above.
Literally we could hear the sound of cracking wood every time someone was walking upstairs.
Secondly, the room was not made during our stay. We could see your workers inside some rooms using their phones to speak with someone, texting, and it looks like they were using social media as they were like scrolling down. Sheets, towels all over the corridors during the day.
In addition, we could clearly see at the Spa mould at the walls of the pool, like sand on the floor of the jacuzzi and we have some concerns the pH of the water was not within the healthy parameters as the water has a yellow color.
You called yourselves a luxury coastal hotel, but you are really behind of it. I hope you really listen your customer's feedback to take some actions to improve.
Group traveller
Comment: 9 Apr 2025
Total disappointment – not worth the money!
Total disappointment – not worth the money!
We booked this hotel for a relaxing spa experience, but it turned into a complete nightmare.
• The jacuzzi in the room was broken and unusable.
• The pool water was freezing cold, making it impossible to enjoy.
• The windows wouldn’t close properly, and cold air was constantly coming in.
• The air conditioning didn’t work, so the room was freezing day and night.
• We reported all these issues, but no one cared or took any action to fix them.
We came here to relax, but instead we were stressed and uncomfortable the whole time. This kind of poor service and lack of professionalism is unacceptable. Definitely not recommended.
We booked this hotel for a relaxing spa experience, but it turned into a complete nightmare.
• The jacuzzi in the room was broken and unusable.
• The pool water was freezing cold, making it impossible to enjoy.
• The windows wouldn’t close properly, and cold air was constantly coming in.
• The air conditioning didn’t work, so the room was freezing day and night.
• We reported all these issues, but no one cared or took any action to fix them.
We came here to relax, but instead we were stressed and uncomfortable the whole time. This kind of poor service and lack of professionalism is unacceptable. Definitely not recommended.
Family traveller
Comment: 3 Apr 2025
Great Spa and Treatment with Amy
I used the Spa with my Mum on Monday, Amy was my therapist and she was so good. Wonderful massage, she spent time talking to me. Amy is a credit to the Spa, I will return. Mum had a massage followed by a facial and loved it. Relaxed afterwards with a herbal tea. We did use the Pool, it was a little cold for me, I think i'd be happy to just go for the treatment
Group traveller
Comment: 31 Mar 2025
Room 103
We have just stayed at the Queens Hotel to attend a Masonic Ladies Weekend. The food was very good.
My complaint is we were allocated Room 103 which was a disgrace and I cannot honestly believe it was an acceptable room for a 4 star hotel.
It was supposed to be a double room but was completely unsuitable for 2 people other than the double bed.
There was nowhere to put our clothes other than a metal shelf attached to the wall with hooks which I could hardly reach. We had one chair and a small kitchen type table and one small bedside unit. The small sash window was opaque at the bottom. It was the tiniest room I have ever had to stay in. We asked to be reallocated but were told there was no room available. We were woken up at 2am by horrific banging and again at 3am and I was prepared to get dressed and leave the hotel. Upon hearing on the Saturday that we were preparing to forgo the Saturday night gala dinner, a member of the Lodge events team managed to secure us another room.
My complaint is we were allocated Room 103 which was a disgrace and I cannot honestly believe it was an acceptable room for a 4 star hotel.
It was supposed to be a double room but was completely unsuitable for 2 people other than the double bed.
There was nowhere to put our clothes other than a metal shelf attached to the wall with hooks which I could hardly reach. We had one chair and a small kitchen type table and one small bedside unit. The small sash window was opaque at the bottom. It was the tiniest room I have ever had to stay in. We asked to be reallocated but were told there was no room available. We were woken up at 2am by horrific banging and again at 3am and I was prepared to get dressed and leave the hotel. Upon hearing on the Saturday that we were preparing to forgo the Saturday night gala dinner, a member of the Lodge events team managed to secure us another room.
Excellent location
Meyrick Rd, East Cliff, Bournemouth, BH1 3DL, United Kingdom|0.90 km from Bournemouth Pier
10 things to dowithin 0.29 km
0.90 km
0.97 km
1.01 km
Transportationwithin 3.12 km
0.88 km
3.12 km
Airportwithin 6.86 km
6.86 km
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
3 years old and under
Free
Pets allowed with an extra charge
Breakfast not available
This property will not accommodate hen, stag or similar parties. Parking is subject to availability due to limited spaces. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Our pool and spa areas are open between 08:00 - 20:00 Monday to Sunday and an adult must accompany anyone under the age of 18 in these areas Please note that we dog-friendly hotel will incur an additional charge of £20 per dog, per night (maximum 2 dogs allowed per room). Upon arrival, please be informed that a pre-authorization of £50.00 per night will be taken on your credit card as a security measure for any incidentals that may occur during your stay.This amount will not be charged to your card, but will be held temporarily. After you check out and provided there are no damages or outstanding charges, the pre-authorised amount will be released back to your credit card. The release process may take a few days depending on your bank's policies. We appreciate your understanding and cooperation in ensuring a pleasant stay for all our guests.
This hotel accepts the following payment methods:
Cash
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