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Maingate Lakeside Resort

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Fast facts

Check in from		15:00
Check out by		11:00
Breakfast		Breakfast available.
Pets		Pets allowed with extra charge.
Children		Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Fitness centre
Front desk 24 hour

More about Maingate Lakeside Resort

Maingate Lakeside Resort

This Kissimmee hotel is 2 miles from the Walt Disney World Resort entrance and offers shuttle services. The hotel features 3 outdoor pools, an on-site café, and an 18-hole miniature golf course.

Ratings and reviews

Cleanliness3.5
Location4.0
Service3.0
Rooms3.0
Value3.5
Sleep quality3.5

Traveller reviews

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Comment: 15 Mar 2025

Stayed in: Mar 2025

HORRIBLE rooms where filthy nasty sink and showers clogged humid rooms nasty smell carpets with huge red stains i had to be moved to 3 rooms it was exaggerating to be jumping room to room

Comment: 14 Mar 2025

Stayed in: Mar 2025

Wires sticking out of the smoke detectors.. it didn’t seem like they were hooked up. Door looked like it had been kicked in at some point. just generally did not feel safe.

Comment: 13 Mar 2025

Stayed in: Feb 2025

Had to switch rooms due to sink not working and lack of cleanliness. Second room had several bugs. Free breakfast was a couple cereal options, toast, and occasionally a few hard boiled eggs. Would not stay here again.

Comment: 11 Mar 2025

Stayed in: Mar 2025

Stay was just AWFUL!!! Don’t stay here. Door lock was broken, hair in the shower, AC falling off the wall, smelled, stains on the floor and bed. Building I was in didn’t have an ice machine or laundry room, had to go to the other side of the property to get ice. Complimentary breakfast was a joke, very limited selection and bagels were frozen. I thought I had the worst room but it seems like all the rooms are in this poor poor condition. With the brief time I was in the office area, I witnessed half a dozen families complaining about their rooms and they were in worse condition. Staff was rude and not helpful. I ended up leaving, eating the cost I had paid to stay there and staying at a different hotel.
Couple

Comment: 10 Mar 2025

PLEASE STAY AWAY!!!!!!!

Beware of staying here, especially on weekends. I didn’t expect much given the low price, but the level of understaffing is unbelievable. We arrived to check in around 11pm, which is typical since parks close around that time. When we entered, the lobby had a line that wrapped around the entire lobby and down the hallway. While three staff members were initially checking in guests, two of them abruptly packed up and left, leaving just one person to handle everything. This led to a 3 HOUR wait to check in, with us not getting into our room until 3am. This caused us to lose a lot of sleep, making our next day at the parks miserable.
To make matters worse, although I had made a reservation two weeks in advance on their website, they couldn’t find it. After some time, they eventually located it in an “external system,” but even though I had paid for a King Suite, I ended up with two double beds. Others in line had it worse—they had no reservation in the system at all, despite being guaranteed a room and paying for it in advance. They were told at 3am that they’d need to find somewhere else to stay after waiting for hours. The front desk lady said that even if you book directly through the website, it's a gamble as they use third parties, and the only way to guarantee the booking coming through would be to do it in person. Of course, when I brought this up to management later they told me I was a liar.
I asked why this happened, and the staff member blamed a “miscommunication” between the two employees who left. She also mentioned it was “busy season” in Orlando and it had been like this for the past 3 weeks. If that’s the case, they should have better staffing and procedures in place. A 3-hour wait is unacceptable, no matter how cheap the room is.
Lastly, while this isn’t the hotel’s fault exactly, even though they could have stopped it, but as the night wore on, people started ordering liquor through DoorDash. Groups of women drank straight from the bottles, played loud music, and danced, making it an unpleasant experience for everyone trying to rest. I understand people want to have fun while they wait, but it wasn’t what anyone needed at 1-3am after a long day in line.
When we finally got to the room, the door to the bathroom had been previously kicked in and it smelled absolutely horrible. During my three hour wait in line, at least 10 people came in complaining of cockroaches, unmade beds upon check in, cat urine, broken ACs, etc.
I contacted them about this and they took zero accountability. They made excuse after excuse and tried to pretend like it was a one-off. The front desk lady said it was like this for 3 weeks so I asked them why they hadn't prepared staffing for this because they knew it was a trend. They had no response. The woman that I was in contact with, named Stella, basically told me everything the front desk staff told me was hearsay and that I was a liar. She said she will offer me a little bit of a discount on "future visits" but I told her that all I wanted in return was just the refund on the $26 resort fee. (Not even the full price, just the resort fee.) She declined. I will make sure I leave this review everywhere I can. This place is a nightmare.

Very good location

4.0

7769 West Irlo Bronson Memorial Highway, 34747, United States

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

2 years old and under

Children can use extra beds for an additional charge of USD 10.0.

Children can use extra beds for an additional charge of USD 10.0.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast price

Please contact hotel for price information.

Breakfast options

Western breakfast.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). A damage deposit of USD 50 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Guests under the age of 21 can only check in with a parent or official guardian.

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logocard logo

Cash

Maingate Lakeside Resort: FAQs

Yes, Maingate Lakeside Resort does have a restaurant.
At Maingate Lakeside Resort you can check in from 15:00, and you'll need to check out before 11:00.
Yes, there is parking available at Maingate Lakeside Resort.

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